Terms & Conditions
Effective date:
SoftLab Digital ("we," "us," or "our") operates the SmartMeal mobile application (the "App"). This Privacy Policy explains how we collect, use, store, and protect your information when you use the App, in compliance with:
PIPEDA (Canada)
PHIPA (Ontario, Canada)
HIPAA (United States)
GDPR (European Union)
NDPA (Nigeria Data Protection Act 2023)
NHA (Nigeria National Health Act)
By downloading, accessing, or using SmartMeal, you consent to this Privacy Policy and our Terms and Conditions.
1. Information We Collect
A. Personal Information
Name
Email address
Username
Password
Dietary preferences
Allergens
Meal preferences
B. Health & Dietary Information
Optional information such as:
Calorie goals
Dietary restrictions
Allergies
In some jurisdictions, this may be treated as Personal Health Information (PHI).
C. Usage Information
Recipes viewed
Recipes saved
Recipes shared
Clicks and app interactions
D. Device & Technical Data
Device type
Operating system
App version
IP address
Crash reports
Performance analytics
E. Payment Information
If premium features are offered:
Payments are processed by third-party providers (e.g., Stripe)
SmartMeal does not store payment card details
2. How We Use Your Information
We use your information to:
Provide and improve the App
Personalize recommendations
Process payments
Manage subscriptions
Send notifications and support messages
Analyze usage
Prevent fraud
Improve security
We do not sell personal information.
3. Legal Basis for Processing Data
Data is processed based on:
Consent
Contractual necessity
Legal obligations
Legitimate interests
Additional safeguards apply to health-related information.
4. Sharing of Information
Information may be shared with:
Cloud hosting providers
Analytics providers
Push notification providers
Payment processors
Legal authorities when required
Appropriate agreements are maintained where required by law.
5. Data Retention
Information is retained only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
Users may request account deletion.
6. Data Security
Security measures include:
Encryption in transit and at rest
MFA/SSO authentication
Role-based access controls
7. Children's Privacy
The App is not intended for children under 16 years old.
If children's data is collected inadvertently, it will be deleted.
8. Your Rights
Depending on your jurisdiction, users may have rights including:
GDPR
Access
Correction
Deletion
Withdraw consent
Data portability
Lodge complaints
PIPEDA & PHIPA
Know how data is collected
Request corrections
Withdraw consent
HIPAA
Access PHI
Request amendments
Receive accounting of disclosures
NDPA & NHA
Access information
Correct information
Withdraw consent
Request deletion
File complaints
Contact:
[email protected]
9. Cookies and Analytics
Cookies and similar technologies may be used to:
Store preferences
Analyze traffic
Improve performance
Personalized recommendations
10. Third-Party Services
The App may integrate with:
Google Analytics
Firebase
Stripe
11. International Data Transfers
Data may be transferred to:
Canada
United States
Nigeria
Other jurisdictions
Appropriate safeguards are applied where required.
12. Changes to This Privacy Policy
SmartMeal may update this policy periodically.
Continued use of the App constitutes acceptance of changes.
13. SmartMeal Payment, Refund and Proration
Reference:
14. Pantry & Inventory Features
Users may:
Add pantry items
Edit pantry items
Remove pantry items
Track ingredients
Save frequently used items
Receive ingredient suggestions
Use barcode scanning
Use autocomplete tools
Feature availability may vary.
15. User Responsibilities
Users are responsible for:
Providing accurate information
Reviewing pantry entries
Updating pantry data
Using features lawfully
Users must not:
Submit fraudulent content
Upload malicious data
Abuse platform features
Violate laws
16. Barcode Scanning & Assisted Entry Tools
Barcode scanning and autocomplete tools:
Are provided for convenience
May rely on third-party or user-generated information
Are not guaranteed to be accurate
Users should independently verify:
Product details
Ingredients
Allergens
Expiration dates
Food safety information
17. AI-Assisted Features & Recommendations
AI may be used for:
Meal suggestions
Ingredient recommendations
Pantry organization
Shopping support
Platform optimization
AI outputs:
Are informational only
Are not medical advice
Are not nutritional advice
Are not professional advice
18. Food Safety & Nutritional Disclaimer
SmartMeal is not responsible for:
Food spoilage
Expired ingredients
Incorrect pantry records
Allergic reactions
Dietary incompatibilities
Health outcomes
Users remain responsible for food safety decisions.
19. Intellectual Property & Platform Rights
All SmartMeal:
Technology
Software
Algorithms
AI systems
Recommendation systems
remain the intellectual property of SmartMeal and its licensors.
Users may not:
Reverse engineer the platform
Extract proprietary logic
Interfere with operations
Use services for unauthorized commercial purposes
20. Availability & Service Changes
SmartMeal does not guarantee:
Continuous service availability
Uninterrupted functionality
The company is not liable for:
Outages
Data loss
Service interruptions
Feature changes
21. Monitoring & Enforcement
SmartMeal may monitor activity to:
Maintain integrity
Prevent abuse
Improve services
Protect users
The company may:
Suspend access
Remove content
Restrict functionality
Conduct investigations
22. Limitation of Liability
SmartMeal disclaims liability for:
Inaccurate pantry information
User-generated content
AI-generated suggestions
Food management decisions
Inventory inaccuracies
Nutritional interpretations
Indirect or consequential damages
Use of SmartMeal features is at the user's own risk.
23. Contact Us
Email: [email protected]
Website: https://www.softlabdigital.com